Hathway Cable & Datacom — demand for legal notice fraudulent charges posed even after discontinuing service of 3 years

rkudrapwar

from Hyderabad, Telangana

Address:

500016

I have discontinued hathway service after facing worst internet service in end of 2015.
After completion of paid service period, i informed them to stop services and collect router but no one came to collect router. And no contacts for 3 years now suddenly they are saying i have due of 6856.95.
How come they charge bill when router is disconnected.
Now hathway people and legal team are harassing to pay due amount which is totally unprofessional and fraudulent.

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Comments

Smestarz

from Mumbai, Maharashtra

IF it is prepaid service (you pay and then use) then I do not think they have a stand, Also since you have informed them to stop services and also to collect the router, hence it would not be your problem.
But I do have a suggestion.
A) Please keep all the copy of mail where you intimated them about your decision to discontinue their services and also that they should take back the router.
B) If they message you again, tell them they need to pay rent to you for keeping their Luggage (the router) at your home for period of 36 months, with rent of Rs 100 a day for occupying premium space.
After all they should not be undermining you and use your home as their store room

rkudrapwar

from Hyderabad, Telangana

Thanks,
Yes, It was prepaid service . There was no email communication with hathway also there is no email linked on my hathway account .
we went through their customer representative/dealer .
They did not send any email regarding balance due in past three years .

SwapnaliChaudhari

from Pune, Maharashtra

i think this was a fraud call. even i got call from PA of an advocate to which hathway has hired. she was saying that " u havent paid the amount of 8k for the account which was used 2 years ago." she also was saying that they have sent notices. and insisting us to pay online through link she gave us.
and after all this when we asked about the off add, she dont have that. she doesnt have any deatils of our usage and bill period. ha ha . it was prepaid.

till date they didnt sent any email, msg. and now they are calling many times and ask for payment in 1 hr, 2 hr.

rkudrapwar's [Complaint's author] reply, Jul 2, 2018

Exact things happening with me. they are saying, u have 2 hours of time to pay then we will file a case .

Vemula Rajesh's reply, Jul 6, 2018

same happened with me . They want the payment done in 30 mins or i need to go to court and pay 50000 fine..

Vemula Rajesh

from Hyderabad, Telangana

I am also getting the same calls and messages...They are not helping at all..They charged me for extra month after my connection is removed ..I have all the proof documents with me .

1. I have the device collection bill receipt
2. The mails i sent them to deactivate the connection.