[Resolved] Hathway Cable & Datacom — disconnection fraudulent

Gokul Shrinivas

from Bengaluru, Karnataka

Address:

73, St.John's Road, Bangalore - 560042, 560008

My account number is [protected]. I have given a first disconnection request on 4th dec 2019 for the broadband service. Later, spoke to customer care 8 times and also raised 5 more tickets but no one responded and they closed the tickets without any call or support. Poor customer care service.

The reason for disconnection is i work for a us based legal firm and my work is completely based in internet. For one week i didn't get any internet and i fainted with hathway customer care and suffered loss of pay for whole week hence i procured another internet service provider and decided to disconnect hathway broadband.

Since i made advance payment till january 2020, these frauds are not attending my disconnect request and charging me unnecessarily without refund.

If i did not get any support with this matter, further with all the call recordings and tickets snapshots i will sue against hathway cable & datacom at the consumer courts of bangalore.

+1 photos

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Jan 20, 2020

Complaint marked as Resolved

Hathway customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

Hathway Customer Care's response Dear Gokul Shrinivas,

Appreciate you reaching out to us, we understand how inconvenient this could be. We have forwarded your concern to our team and an executive will get in touch with you shortly. Thank you