[Resolved] Hathway Cable & Datacom — Disconnection of Internet even though payment was made long before

anupdubey

from Hyderabad, Telangana

Address:	Bangalore, Karnataka, 560102
Website:	www.hathway.com/Broadband

This company is a totally bad. They disconnected my internet (Customer no. [protected]) giving wrong reason of non-payment, when the payment was already made on 26th october.

First the customer service said, it wud be resolved in 24 hours. Then i get an automated call saying your issue has been resolved, but it is not. Then the customer service said it will be resolved in 72 hours. She is smiling while speaking when i said either re-imburse my amount or compensate for the loss of internet due to wrong reason of non-payment. WHAT A STUPID CUSTOMER SERVICE FELLOW, THE GIRL IS. As if this company is doing a favor to me by giving me broadband service.

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May 9, 2017

Complaint marked as Resolved

Hathway customer support has been notified about the posted complaint.

Nov 11, 2016

Updated by anupdubey Not seen a pathetic company like this. I got an sms from Hathway saying issue has been resolved but when i check internet is not working. I then call customer service, first 2 guys tell me its working and they have re-set the wi-fi/modem whatever. But its still not working. 3rd guy tells me that my account is still suspended.

an yeah, I have sent the copy of payment to both [protected]@hathway.net and to some looser who contacted me, Ragul.[protected]@hathway.net

HOW CAN A COMPANY BE SO PATHETIC!!! SUCH A LOOSER THIS COMPANY IS!!! CHEATS AND FRAUDS

Verified Support

Nov 14, 2016

Hathway Customer Care's response Dear Sir,

we apologize for the inconvenience. An executive will get in touch with you ASAP.

Nov 17, 2016

Updated by anupdubey Please can i formally lodge a case of FRAUD and HARASSMENT against Hathway. Last week after multiple communications, they said issue is resolved and re-started my internet. They disconnected the internet again giving the same reason.

I don't care what they do, i want to lodge a complaint against these FRAUDS...