[Resolved]  Hathway Cable & Datacom — every weekend the internet gets disconnected whole day

Address:

Balaji infotech 5th floor, plot no A, 278, Road Number 16, Ambica Nagar, Wagle Industrial Estate, Thane West, Thane, Maharashtra 400604, 400604

I had enquired with hathway service in thane and ws offered 10 mbps unlimited speed internet for which i agreed and was assured by the sales person called sunil who offered me 2 months subscription for 1400 and after that can go for a yearly plan. The commitment was for 10th feb 2019 the internet will start working by 8 pm on sunday and had gave 500 cash without any acknowledgement. 2 service person came and said they need some permission to get the cable connection from the other building but i was still assured by the sales team that they will activate the internet and was asked to pay the total amount of 1416 with gst. Things looked fishy so i asked him to first activate it then will pay the rest. That person didn't answered my call for 2 days and just got a text stating i'm in a meeting. As if he had meeting for 2 days. On the 15th i made the payment as the cable was connected and they installed the modem and the hathway connection. To the worst on the 16th and the 17th there was internet so i called hathway customer service which of no use and i was working as a technician to get my internet working. The customer service rep said the technician dont work on sundays. Again today on sunday there is no internet connection.

One of the worst internet service provider is hathway. They dont know the meaning of customer service. They only know how to collect money.

I will appreciate if i get a permanent fix but i won't recommend hathway to any of my friends, no way.