Hathway Cable & Datacom — Excess payment made is not being refunded and no response to mails at all - very disgusting customer service

Address:	Pune, Maharashtra, 411038
Website:	www.hathway.com

I am broadband internet customer (ID[protected]

I have quarterly plan and on a nd as on due date 6th september I made payment. Due to payment gateway errors I made total 3 payments of Rs 3320. (two excess payment were made to Hathway). I sent many mails to hathway regarding this. one payment is refunded. but one payment is still pending for more than a month.

The staff is so thick skinned they are not replying to my mails and not refunding the money too.The customer service is totally BS. But they are very prompt in sending the mails and SMS before payment due dates and if not paid then disconnecting the connection.

If they can follow the non-payment promptly then why not the same approach in refunding customer money.

What a junk company and staff.

Could I get the top leader's contact nos and mail IDs please? I want them to know what customer are facing despite paying lot of money for nothing.