[Resolved]  Hathway Cable & Datacom — failure to process deposit amount

Address:

R.K.Puram, Dilsukhnagar, Hyderabad, Hyderabad, Andhra Pradesh, 500035

My name is akhilesh, with hathway internet account number is [protected]. We shifted to a new house back in mid-february, and have since called the customer care to: a) intimate them o[censored]s moving, and thus cancelling our subscription, which was done after multiple calls, and b) return the deposit amount of rs. 1500 we had paid, and were assured we would get back once we cancel the subscription. We had since been requesting hathway to process the deposit amount to our bank account, and despite numerous calls and emails, hathway has since told us that they cannot refund the amount, which is utterly disgraceful.

We were skeptical while taking the connection in the first place, as we had heard similar stories regarding the isp. Even after numerous calls/reminders, they wrote to us that this can no longer be done. Request you to let me know how such organizations can be held accountable.