Hathway Cable & Datacom — fake bill even after I had initiated the close request in august 2016.

Address:	Anantapur, Andhra Pradesh, 515001
Website:	www.hathway.com/Broadband

Hi Sir, Hathway is charging me the fake bill even after i had initiated the close request in August 2016. (Mail screen shot attached and response also attached) At the same time initiated the legal notice with out informing the customer on the pending bill on 8/5/2018. I had paid some amount of 1597.95 with out bill and contacted the Hathaway customer care on the same and they are not helpful in resolving the issue. Again after paying the bill still outstanding bill is of 516 is showing in the account. Please help in getting the refund of my paid bill and clear the issue. As this is purely mistake from the Hathway broadband. Account number : [protected]. (Account not closed yet) Thanks, Sreekanth