[Resolved]  Hathway Cable & Datacom — false claim and unnecessary harassment

Address:

560103

I was using hathway broadband connection for quite some time last year. If i remember correctly i had terminated the connection around approx august september 2017 and switched to a different isp.

After multiple calls representative from hathway came to pick up the modem. I don't remember the exact date but they did collect the modem from me and refused to provide any kind of receipt or written confirmation, saying its against protocol. He collected the modem around september (Approx) or october 2017.
Uptil now things were quite until suddenly i get a sms from hathway yesterday almost more than 1 year after, stating they havent received the modem and a legal notice has been issued against me stating to submit the modem.

Now this is harassment as i cant be responsible for the modem after hathway's own representative collect it. Kindly look into this issue as i have 3-4 people who can vouch that the modem was collected from me.

Hathway acc number : [protected]