[Resolved]  Hathway Cable & Datacom — fraud in online payment by hathway and citruspay: payment deducted through upi [protected]@axisbank but account deactivated

Address:	Indore, Madhya Pradesh, 452001
Website:	Citrus payment gateway and Hathaway Broadband

Hi

My hathway broadband id is [protected]. My account was due for renewal on 15.12.2018. I made a payment of rs 9190 for 12+2 month renewal at increased speed/upgrade. I made payment through upi bhim app through citrus payment gateway as per the link on website. Hathway transaction id as per sms: [protected]_[protected]_88442638. The transaction of rs. 9190 was successful. As per upi app transaction id:[protected] payment made through [protected]@axisbank on 14.12.2018 at 18:02: pm. But they have deactivated my account saying that they still have not received my payment. Daily i’m getting 5 calls from hathaway saying that i have not renewed my account. I have filed complaint at least 3-4 times but still i am facing harassment from these companies. Citrus pay has clearly told me i should take up the issue with the merchant and they are not responsible. Latest complaint id lodged with hathaway is w866449. I have been defrauded by these companies of rs 9190 and no one is taking responsibility. I have attached all the snapshots as evidence of the fraud committed by the companies.

If my problem is not resolved i will sue these companies for rs 9190 and also additional 20, 000/- as damages.

Amol shrivastava, advocate
Ph [protected]
Email: adv. Amol. [protected]@gmail.com
Upi id: [protected]@upi