[Resolved]  Hathway Cable & Datacom — legal notice from hathway

Hi,

I used hathway internet 2 years back. I requested to disconnect the service in the month of october 2016 by calling customer care and also dropping mail to hathway customer care ([protected]@hathway.net). Customer care person also raised 2 service tickets for closing. However i didnt receive any response from hathway about closing status. I again recheck by dropping another mail next month to get the confirmation but again no response. Since october 2016, when i raised the closing request i stop using hathway internet. However to my surprise, i keep on receiving bills every month over email for next 6-7 months.

Finally last week, i got a message as below today and also get call from unknown number (+[protected] saying calling from delhi high court:

Legal notice has been sent to user xxxxxxxxx for hathway broadband a/c no.[protected] plz pay immediately rs 8537.21 to avoid further legal action. For any query cont legal team [protected], [protected]

Why should i pay the amount if i had not used the service at all. Even now also i again drop mail to customer care last week about the closing status, and again still no reponse from there side. I had proofs of all emails/ service tickets in my mail box which i had requested to stop the connection.

Apart from this, if this are fake sms/call, then how come those delhi guys got our exact contact details and account number on hathway. It will be a serious security threat which i hope hathway should take immediate steps.