[Resolved] Hathway Cable & Datacom — frequently disconnecting internet

Corner Stone Infotech

from Bengaluru, Karnataka

Address:

560047

This is about the issue which i have been complaining from past 9 days .my a/c no[protected] I have complained about the modem, frequently getting disconnected. i had called them more than 20 times but they responded only 2 times and they tell some reasons and did something to solve it from their office but the issue remains the same . till now i did not get any solution and i have requested them to visit and check the modem but they are not ready to come I have attached the 5 min video for you to see the problem i am actually facing ...This video is just a 5 min sample but this continues throughout the day from past 9 days i am really fed up of this ...either you repay the money or solve the problem with the extension of 10 days

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Dec 21, 2018

Complaint marked as Resolved

Hathway customer support has been notified about the posted complaint.

Nov 15, 2018

Updated by Corner Stone Infotech By mistake I missed one digit in my account no.
My A/C no as follows A/C No [protected]

Nov 18, 2018

Updated by Corner Stone Infotech After complaining constantly for past 11 days .The HATHWAY staff had called us on 17th and informed us that they had reset the settings in their office and they told us to reboot the modem but still the issue of frequently disconnecting internet isnt solved till now and also the speed of the internet has been decreased from 50mpbs to 20mpbs.I am really fed up of complaining the same issue.so kindly take this issue seriously and solve this problem as soon as possible with the extension of 10 days or repay the money back

Verified Support

Nov 19, 2018

Hathway Customer Care's response Dear Corner Stone Infotech,

We have forwarded your concern to our team, an executive will get in touch with you.

Regards,
Hathway Broadband