[Resolved]  Hathway Cable & Datacom — harassment and notices to submit modem when I already did

Address:

Pune, Maharashtra, 411028

I have called and notified hathway several times during 4th -6th november 2018 while i was moving out of pune to come and collect the router and close my account.

The hathway employee who was supposed to come and collect it kept pushing it and did not come to collect the router. Finally, on the day of my departure, when i gave him a call, he asked me to give the router in the security office in my society and said that he would collect it later, which i did.

After a couple of months, i have been getting harassing calls from hathway threatening me to submit the router / modem to which i said i already gave it as per what was communicated to me by their employee. I have the mobile number and details of the the employee and i am sure that my call records will validate my claims.

It is not my problem that their employee has mis-communicated information and has not collected the router despite multiple calls. It is the responsibility of hathway to ensure they provide satisfactory and prompt customer service and act professionally.

Today, i received an email notice from hathway asking me to submit the modem within 15 days or they will take legal action which is unacceptable and disgusting. Please help me resolve this issue.