Hathway Cable & Datacom — Harassment for money

Address:

Bangalore, Karnataka, 560034

My Hathway cable card no is[protected].I am currently residing in Challaghata, Bangalore and the local cable operator is Jayaram([protected]).
I have taken the connection on 20th June'16 and after a month it was not again. The cable operator says it was on auto recharge but on the tv it said 'the card inserted is not a viewing card' for 2months. We did not bother because we did not need it then. After that we wanted an HD connection on 19th August and we asked for them to recharge. After the recharge they said the HD recharge is done and someone will bring the HD box soon. No one showed up after that. So we decided to stop the service. Now, today they came to take the box and not only are they refusing to refund for the cable set top box they are also charging us for 3months. The local guy checked the tv and can see that it's not working but the cable operator Jayaram keeps insisting from his office that it was auto recharged. I don't know who to reach out to. The customer care executive had no idea how to go about this and insisted that the cable box is not refundable.