[Resolved]  Hathway Cable & Datacom — hathaway failed to collect the device after repeated calls to customer care and now threatening legal action

Address:

Bangalore, Karnataka

We disconnected Hathaway broadband ([protected]) in 2017. For months, I followed up with the customer care for disconnection and device pick up.several appointments for pick up were made with Hathaway customer care but no one came to collect.we continued getting bills despite disconnection. After several calls we were assured the service is disconnected and 'no action is required from us'. We moved out of Bangalore after 6 months during which I called them multiple times.
After 2 years we get an email threatening us legal action for not returning the device.This is harassment.