[Resolved] Hathway Cable & Datacom — hathway :6 months + 45 days but i am getting 6 months after they are disconnected

SureshBabu D

from Mumbai, Maharashtra

Address:	500081
Website:	Mohammad Mushiruddin <[email protected]>, [email protected], billingh

I have recharged my hathway account on mar 23 2018 for 6 months renewal. At that time of recharge you have given offer as extra 45 days services so my offer will be 6months+45days. But from last few days i am getting mails like my renewal will be end 22nd september that means on;y you have given 6 months where is my 45 days offer for the same i have raised the request but till now i haven't got any response from your side what is this this is the value you have given to customer.

For your reference i am attaching my payment mail and conformation mail and incident number which i have raised. Please respond to this mail asap.

Account number : 1608436
Incident number : 19092018w371320

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Oct 26, 2018

Complaint marked as Resolved

Hathway customer support has been notified about the posted complaint.

Verified Support

Sep 25, 2018

Hathway Customer Care's response Dear SureshBabu D,

We have forwarded your concern to our team, an executive will get in touch with you.

Regards,
Hathway Broadband