[Resolved]  Hathway Cable & Datacom — hathway broadband

Address:

Bangalore, Karnataka, 560071

Hi,
My name is vijay kumar and my account number with hathway broadband is [protected]. I live in domlur, bangalore. I am writing this complaint because i am totally upset with the unprofessional service provided by hathway. My internet connection gets disconnected every day and when i call the customer service they always say that it's a technical problem and we are raising a complaint. This is going on for more than a month and almost all the time i remain without a connection. But their billing is very organized and cut the connection without even taking to consideration the number of days that i had no internet. Even one day delay in payment they don't wait but when it comes to service which they promise to provide it's just not done. This is the worst connection i had ever taken. I had a proper and stable bsnl connection and i decided to move to hathway due to the extreme promises given by them at the time of taking the connection. Services were perfect just for the first 3 months and after that it is the same story everyday. Couple of days before i called the customer service again and i had to talk very harsh and then i received an sms stating that they are giving me certain gb free of cost to be used within this month, but what is the use of giving me some extra usage when the internet doesn't work at all. After giving several calls some guy will just show up and he will just remove and reconnect the lan and it will work for few minutes after he leaves and then again back to normal. If there is a problem with the hardware then why don't they replace it. Even if there is a cable issue in the main roads they don't do proper rectification all i can see is some patches or plastering which i'm not very sure us the actual remedy. The guys who comes to attend doesn't even listen they just reconnect the lan cable and go back. This is very unprofessional and i'm quite surprised with the service provided. I am definitely going to switch back to other connection. I am sick of raising a request all the time and it seems like every time i need an internet connection i have to give a call to the customer service which is ridiculous. Guys if there is someone who is going to take a broadband connection i will request you to please don't do that. Go for some other connection but not them as they don't meet their promises and with the worst service they claim that they provide the best service.