Hathway Cable & Datacom — hathway broadband connection cheating on payment

Address:

Hyderabad, Andhra Pradesh, 500037

Hi,

I have took hathway connection for 6 months on 29-July-2019. The account No provided is [protected]. The cable team came to my house and said there is no feasibility of box setting in my area. Immediately i called the person who provided me the connection at S.R.Nagar area in Hyderabad. He said refund initiated. I have called customer care on 01-Aug-2019, they said refund initiated will be processed in 18 working days. to confirm i have called on 03-Aug-2019, 13-Aug-2019. In past 10 days from 1st Sep to till date i called many times they are saying 18 working days its been 27 working days. Customer care while transferring call they are saying processing department no one lifting call just voice message. This the worst kind of behaviour a company does. Kindly do the needful.

Attaching Docs:
1. call list from my mobiles with dates.
2. My bill payment reciept.