[Resolved] Hathway Cable & Datacom — hathway broadband connection issue

sathy29

from Bengaluru, Karnataka

Address:

560043

Hi,

I have raised a complaint to hathway that my internet is not working on nov 27th 2018, that it is getting disconnected frequently (Every 10 mins it will disconnect) and even if it connects net speed is very slow. They said to pay for next cycle bill as its nearing (Dec 15th bill cycle) so i paid the amount thinking it will work. But the issue was like that only. I raised so many complaints with customer care but next day they will close that ticket without resolving. Its happening from past one and half month, till now issue is not resolved. If ask them to give high authority people so i can escalate they are not providing any thing. I paid for 3 months already 1 and half month got over with out internet.
Can you please consider this request and take proper actions in cheating the people with out providing any proper service and doing fraud in the name of deals. Hathway account number: [protected]
Recent rquest number: 17012019w108711.
I have so many requests raised for the same from dec till now.

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Feb 22, 2019

Complaint marked as Resolved

Hathway customer support has been notified about the posted complaint.

Verified Support

Jan 17, 2019

Hathway Customer Care's response Dear sathy29,

We have forwarded your concern to our team, an executive will get in touch with you.

Regards,
Hathway Broadband

Jan 28, 2019

Updated by sathy29 Hi,
Till now no executive have contacted on this, but they are simply closing the ticket.After i raised issue here again they have closed the ticket without resolving it. If you are not able to provide the service, kindly refund the amount i paid for 3 months.( already 2 months over without Internet). If you are not providing service or amount refund i need to go in illegal way to make sure my ego should feel satisfied. Thanks.