[Resolved]  Hathway Cable & Datacom — Hathway broadband in bangalore — abysmal customer support

Address:	Bangalore, Karnataka, 560016
Website:	www.hathway.com/Broadband

I have a hathway internet connection (Account number [protected]) for last 1.5 years. So far, the service has been so-so but it has been unacceptable in the last 1 month. I am unable to use internet for the last 2 weeks. Despite several complaints, no one has addressed the problem so far. As mentioned in complaints, i want hathway to issue a refund asap.

I want to log a complaint against the pathetic customer service in hathway. Till date, i have not seen such a poor service from anyone else in india. Bsnl is 1000 times better than hathway's service. Forget telecom department - i think even a roadside vendor is better than hathway's service.

I had been facing internet connection problems from 23-may. I made several phone calls and logged complaints. Until 29-may, the connection was not restored. I gave a final warning that if issue is not resolved, i will disconnect.

The problem was not resolved even on 30-may. This pathetic quality of service is unacceptable. Till date, no one has called me to address the problem.

Everytime i log a complaint, there is an sms with a complaint number. The next day i get another sms saying the issue is resolved. When i call again, there is an indication that they tried reaching me but couldn't. How this possible? I have not received any calls from hathway number.

I am disgusted by the quality of service. Please issue a refund asap.