Hathway Cable & Datacom — Hathway broadband - incorrect billing and harassment call for payment

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:	www.hathway.com

My hathway broadband account number is 1273712. I converted it to post paid in march’16 and since then in every bill i have been charged “cpe charges of rs 15” twice. I noticed this 3 months ago and wrote to [protected]@hathway.net and [protected]@hathway.net however haven’t got any reply till now.

Every month i used to get calls from the people reminding me about my payment due date (Before the due date itself) and i use to mention about this.in reply the answer i used to get is that it would be fixed in next bill however it hasn’t been fixed till date.

This month i denied making the payment till this has been fixed and now i am getting calls from collection agents harassing me for payments. When i tried to stop him by saying that i will complain against them then he said that the “company have employed 100s of people to tackle complaints from customers like me” and even trai won’t be able to do anything in this. He said it’s my fault that i have not seen it before. He threatened me saying that he is sending people to take away the internet hardware from my house.

As per jurisdiction from honorable supreme court of india it is illegal to harass anyone for outstanding payments and that too when an ongoing billing dispute is pending.

So my request is to correct my bill, credit back the extra amount i have been paying every month and strict action to be taken against the person doing harassment calls for payments.

The last call i got was from mobile number “[protected]” and as expected the person denied to reveal his name and employee id.

Thanks,
Pawan kumar