[Resolved]  Hathway Cable & Datacom — Hathway broadband - no-refund for service non-feasibility deactivate id [protected]

Address:	Mumbai City, Maharashtra, 560035
Website:	www.hathway.com

I am writing this letter with a view to register a complaint against hathway broadband services on extorting money from customer post service disconnection for customer id numbered [protected] on[protected] by request. It is disheartening to note their negligence in service with umpteen flaws right from the service request raised by me with hathway customer care to confirm my termination back-dated on dec’16 to the routine/annoying calls made to me by hathway broadband services despite clarifying the details about the termination of services again and again over the phone.

In brevity, i terminated my hathway connection on[protected] with proper confirmation.. Moreover, i confirmed its termination by making calls to customer care with the request being raised, and consequently, got an oral feedback about its termination, which was free of charges as per law of land.

Pfa snippet of information on the request updates through sms for your better comprehensibility.

The plight of the customers after proper disconnection is commonly happening with hathway broadband service, as i am aware that some of my colleagues too faced such incidents post termination request raised. I am not writing this to pin-point some specific authorities on the negligence and deficiency in service. But, hope this complaint will reduce such incidences from happening to a civilian in near future.

Meanwhile, i have received several calls now stating the 'retention plan' charges to be coerced and consumed for back-dated service termination, dated 25th of december’16. As i had already paid an amount of 2460/- inr in advance to their account on 17-05-17, they are deliberately trying to dispel refund request claims for their service non-scalability now. It is shocking to note that once after proper termination/disconnection of service (No cost), how could a firm levy amount in the name of disconnection once a customer pays amount for a subscription (Retention) plan?

Please take necessary actions on this complaint raised and help in keeping their monopoly under check. Also, admonish the enterprise service authorities on treating customers in a hospitable manner.

Henceforth, please take necessary action based on my letter and resolve this issue at your earliest convenience.

Note: communicated before lodging this complaint to mr. Yogesh with contact number +91 [protected] from broadband hathway services, bengaluru through instant sms as he was deliberately not attending the calls from my phone number.

Also note that the contact number mentioned in customer appellate section of hathway broadband services was not reachable.

Regards,
Mukhil