[Resolved] Hathway Cable & Datacom — hathway broadband pune - legal notice

ashwindash

Address:

Pune, Maharashtra

My account number is [protected] and i had taken Hathway broadband connection in Pune and disconnected it in the year 2015-16 since i was relocating outside of Maharashtra.

I had cleared all the dues and submitted the router/modem to the hathway agent near Hadapsar Pune. I have checked repeatedly with your customer care department and below are the service requests generated for hygiene and they have clarified that there are no pending payments from my side and my account has been closed.
Service request-
[protected]C5311
[protected]C4315

But still i am receiving a legal notice from "VM-ADVOCA" stating that there is an amount of Rs.9349 pending for my account.

Can you please look into it and let me know why do i have to pay this amount when i have cleared everything before moving out?
This is mentally disturbing to receive such kind of messages and calls without any fault from my side.

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Sep 1, 2018

Complaint marked as Resolved

Hathway customer support has been notified about the posted complaint.

Jul 31, 2018

Updated by ashwindash Even i had repeatedly mailed to [protected]@hathway.net and [protected]@hathway.net to address my concern but i didn't get any response yet, hence i was forced to raise a complaint here. Also my it has been like 3 years since i had disconnected my connection and without notifying me they have generated this demand notice, its not professional behavior of such a reputed company to deal with customers and that too with those who have cleared all their dues and bills and don't have any pending amount.

Verified Support

Aug 01, 2018

Hathway Customer Care's response Dear ashwindash,

We have forwarded your concern to our team, an executive will get in touch with you.

Regards,
Hathway Broadband

Aug 14, 2018

Updated by ashwindash I have not got any response from Hathway and am still receiving those SMS from "VM-ADVOCA".

Regards,
Ashwin

Sep 10, 2018

Updated by ashwindash This has not been resolved I got calls from Delhi High court and i had to make the payment which was not due in my name. I had made all the payments and submission this is really a misconduct from Hathway and instead of looking at my complaint it was marked resolved automatically.

This is a real torture to tax-paying citizens and company must take liability for this.

Thanks,
Ashwin