[Resolved] Hathway Cable & Datacom — hathway broadband service not available from one month,

Khushalrao kahalekar

from Satana, Maharashtra

Address:

411019

Hathway broad band service is not available from one month, at pune, chinchwad east, sambhajinager, rh62, sagar park hsg. Society.

My hathway account no. Is [protected].
Name is khushalrao r kahalekar.

Dear sir,
I have raised complaint at customer care at 20th aug but that i closed at 27th aug without providing service, after discussion with customer care again complaint raised at 27th aug,.
I am taking follow-up from 20th aug but nobody called me nor contact by hathaway till date.
I did contact with mumbai, pune hathaway customer care & with managers but responses not got me.
Hathway cable datacom had taken prepaid payment by me ₹2367/- at july 8th 2018 for 3 month in advance, but service not given as per commitment.
This type of incident was getting from 9 month frequently. I was always raising complaint when the service got breakdown & hathaway engineer was resolving issues after 5~7 days of complaint. I always called to customer care to resolve that type of issue in minimum time but they always saying your complaint will resolve tomorrow 12pm, but actually that was not resolving at given time & day every time.
I was spending my 30 to 40 minutes time for complaint raising, because hathaway system is taking more time to register complaint and to check customer care connectivity issue every break down & follow-up. I was lossed my working time 30 to 40 minutes every call.
Due to hathaway broad band network unavailability my loss had happened ₹1500/day (Due to non availability of broad band connectivity by hathway only). Average loss is happened from 20th aug 2018 ₹45000/- for 30days.
After one month hathaway engineer verbal saying me hathaway ie working on that your refund will get return to you if hathaway could not connect cable. This is not acceptable to me after one month of connectivity loss.
I hope trai will get me justice & loss recover by hathaway.
Pl. Kindly get me justice.
Thanking you.

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Oct 26, 2018

Complaint marked as Resolved

Hathway customer support has been notified about the posted complaint.

Sep 23, 2018

Updated by Khushalrao kahalekar Hathway Broad band Service is not available from one month, at Pune, Chinchwad east, Sambhajinager, RH62, Sagar park hsg. Society.

My Hathway account no. is [protected].
Name is Khushalrao R Kahalekar.

Dear Sir,
I have raised complaint at customer care at 20th Aug but that I closed at 27th Aug without providing service, after discussion with customer care again complaint raised at 27th Aug, .
I am taking follow-up from 20th Aug but nobody called me nor contact by Hathaway till date.
I did contact with Mumbai, Pune Hathaway customer care & with managers but responses not got me.
Hathway cable datacom had taken Prepaid payment by me ₹2367/- at July 8th 2018 for 3 month in advance, but service not given as per commitment.
This type of incident was getting from 9 month frequently. I was always raising complaint when the service got breakdown & Hathaway engineer was resolving issues after 5~7 days of complaint. I always called to customer care to resolve that type of issue in minimum time but they always saying your complaint will resolve tomorrow 12pm, but actually that was not resolving at given time & day every time.
I was spending my 30 to 40 minutes time for complaint raising, because Hathaway system is taking more time to register complaint and to check customer care connectivity issue every break down & follow-up. I was lossed my working time 30 to 40 minutes every call.
Due to Hathaway broad band network unavailability My loss had happened ₹1500/day (due to non availability of broad band connectivity by Hathway only). Average loss is happened from 20th Aug 2018 ₹45000/- for 30days.
After one month Hathaway engineer verbal saying me Hathaway ie working on that your refund will get return to you if Hathaway could not connect cable. This is not acceptable to me after one month of connectivity loss.
I hope TRAI will get me justice & loss recover by Hathaway.
Pl. Kindly get me justice.
Thanking you.

Verified Support

Sep 24, 2018

Hathway Customer Care's response Dear Khushalrao kahalekar,

We have forwarded your concern to our team, an executive will get in touch with you.

Regards,
Hathway Broadband