[Resolved]  Hathway Cable & Datacom — hathway disconnection

Address:

Bangalore, Karnataka

Hi team,

I have requested for disconnection on august, 2018. I have called your customer care multiple times in this regard, but no action has been taken till now regarding the disconnection. I have been told everytime that your team will contact me and the disconnection will be done in 24 hours. I have spoken to your various supervisors to name them is aslam from your bangalore team who assured me that it will surely be done. But instead i get three calls in a day from hathway asking me to pay the bill, this is very frustrating if you may understand. I have work to do and important calls to attend instead of answering your hopeless call. For more than 50 times i have explained your customer care i want disconnection yet they ask me the reason everytime. You have the most pathetic customer care service who don't have an escalation team to my surprise, no proper response, your supervisors supervision is of no value, their words don't matter. This is to my utter dissatisfaction i inform you, you have the most hopeless service and most hopeless team who never resolved or addressed my issues. Starting from taking the connection and to disconnection i am suffering. Which organisation is so pathetic i wonder, no work place values no morals - disgusting!

This is the last time i am writing you for disconnection - writing to you as a proof that i have requested. Also i have recordings of each and every conversation i had with your team for disconnection where i was given false assurance 25 times of disconnection. I also have more than 50 numbers blocked from hathway and record of getting minimum 3 call from hathway everyday. If this is not harrassment i don't know what else is. I will wait for 3 days to hear back from you. If i still don't get ant response i will take it to necessary platform and get a legal action. Enough is enough - i cannot get harrassed by you anynore.

With utter disgust,
Account [protected],