Hathway Cable & Datacom — hathway high speed bandwidth mafia - beware customers. technically tricking

Address:

Chennai, Tamil Nadu, 600097

From: l2 chennai
Date: thu, oct 17, 2019 at 10:44 pm
Subject: re: requesting for double strength bandwidth router.
Cc: tn. Appellate.

Dear mr. Prabhu,

As discussed over the phone since your device has fast ethernet lan adapter installed which can support the speed of around 85-95 mbps. For your information kindly visit website speedtest. Hathway.net to check the speed.

Also would like to inform you that to achieve the speed of 150 mbps gigabit ethernet port has to be selected on onu (Router) with cat 6 lan cable. And link speed of the system/laptop ethernet port has to be 1000 mbps/1 gbps to achieve the promised speed.

As discussed over the phone since your device has fast ethernet lan adapter installed which can support the speed of around 85-95 mbps. For your information kindly visit website speedtest. Hathway.net to check the speed.

Also would like to inform you that to achieve the speed of 150 mbps gigabit ethernet port has to be selected on onu (Router) with cat 6 lan cable. And link speed of the system/laptop ethernet port has to be 1000 mbps/1 gbps to achieve the promised speed.



Cheating customer in the name of high speed bandwidth 150mbps. They try to attract customers and make payment, finally they create a scene of trouble shoot, finally blame the customer that laptop has problem.

Team like sales, billing, activation team, technical team, fs team operated by third party.

For example, if sales team promises something, rest of the team are not resonsible for that, sales team is cheat customer with false information.

Technical team will say we are not responsible for sales team promises where as they are operated by different company team, i don't think so that they are from hathway, work under same umbrella.



Appellate team will speak polite and ask you to pay 3 months in single shot to get the high speed router for free to get the 150mbps.

Knowing my pc has fe, still they will ask me to pay 3months rent to provide high speed dual strength route.

Appellate team will say if customer uses some chinese model mobile to connect hathway router, mobile will get 40-50 mobs only. But hathway will provide made in china router only. But they blame customer that they are using the chinese model.



They will close the tickets without resolving it to escape the escalation.



Service tickets, activation process, trouble shoot calls, downtime everything is 48 hrs. Don't believe if they say 24 hrs and best customer service in india.

These information provided by customer care service over calls. If you complaint on some issue they will ask you can't you wait for 48 hrs.



Hathway don't even have nodal officer in chennai.