Hathway Cable & Datacom — hathway I want to disconnect

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

My hathway account no is[protected] and i request the company to disconnect my services immediately. As i am permanently moving from my current location and the location where i am shifting dont have services of hathway. I called customer care service many times in this regard and they said representative will come and take the model and we will close you connection. But i never happened. I also raised a service ticket as well with number 14052019m854875 and stated the request. Again nothing happened. Did follow up the same but same result.
Also there is no option in service request to raise the request. Please cut the connection and take the modem