Hathway Cable & Datacom — hathway refund after cancellation of hathway broadband

Address:

Ranga Reddy, Andhra Pradesh, 500049

I have requested for new connection . My application ID: [protected].
Local Coordinator with out checking feasibility asked me to pay the amount.
I have paid 3180 rs and 318 rs through my credit card. Final receipt has not been generated. But its reflected in my credit card statement.
When I contacted Hathway customer care, they confirmed me that payment has been received.
After payment confirmation, when I contacted the local coordinator he told me that new connection is not possible in area. You can go for refund.
I raised ticket for the same .Ticket reference no: 05052018W110113
When I contacted customer care, they told me that you will get refund after 31 days.
I have tried to reach Hyderabad Nodal officer. But no luck.
Please refund my amount ASAP.