[Resolved]  Hathway Cable & Datacom — hathway sent me a legal notice

Unfortunately, I had used a Hathway broadband connection a/c [protected].

I got a call from someone claiming to be your legal team asking me to return the modem. I am very happy to return it. Just send someone to collect the modem from my home address.

I had already told your customer care long back to come and collect the modem. You were very happy to come and install when I took a new connection. Why do you expect me to come and deposit in your office address?

In addition, your "legal" team was using threatening language and tone. I don't care for it. This is just simple harassment. If I continue to receive such calls, I will file a police complaint stating harassment.
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Mar 4, 2019
Complaint marked as Resolved 
Hathway customer support has been notified about the posted complaint.
Verified Support
Feb 01, 2019
Hathway Customer Care's response
Dear nandabl,

We have forwarded your concern to our team, an executive will get in touch with you.

Regards,
Hathway Broadband
Complaint comments 

Comments

I have hathway connection having problem for 7 days. They are telling like service team to house but not coming and they close the ticket for 3 days of max
Hathway Customer Care's response, Feb 1, 2019
Verified Support
Dear Ztony Joseph,

We apologize for the inconvenience. Please share your Hathway account number and location. We’ll get back to you.

Regards,
Hathway Broadband

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