[Resolved]  Hathway Cable & Datacom — hathway - worst internet service provider

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

Hi rajan,

Hathway is only making fool of customers and you should take appropriate action for this.

Hathway account number - [protected]
Registered mob no - [protected]

I have purchased new connection on sunday i. E 15 march and all the cable work & modem installation was completed on sunday itself at 5:30 pm. The guy (Who have completed installation) told me to wait for half an hour and internet will start working but internet is not working yet.

I have made numerous call to the customer care and everytime they are giving me new time.

On 16 march : i called customer care at 10 am and executive told me that internet will work after 4 hours but it didn't. I called again at 3 pm and execitive told me that payment is not reflecting so, connect with the guy whom you gave the money. I called that guy (Satish kumar) around 10 times and then he picked the call. I asked him to complete his wok and then he did. At 7 pm, i received a message that my account has been activated but internet was still not working.

On 17 march : i again called customer care at 11 am and executive told me that your modem showing offline here and we will resolve it in 5 hours. I waited till 4 pm but internet didn't worked and then i again called customer care and executive told me that there is some problem and internet will start working max by 7 pm but it didn't and then i again called at customer care and executive told me that we are still facing problem and it will start working by 2 pm of 18 march. Then i asked him to refund my money as i don't want to go with your service. He told me that request have been raised and payment team will connect with you with in 24 hours.

On 18 march : i didn't received any call from payment team yet and internet still not working.

This is the service hathway is providing???

You are saying that hathway is the best internet service provider. This is the work standard of best internet service provider???

Hathway is providing worst internet service as you are making fool of customers and i want my full money back i. E inr 2121.

I don't have any hope that you will take action on this but still expecting some action from your team.

Thanks!!