[Resolved] Hathway Cable & Datacom — I am complaining about poor service provided with no internet

[Resolved] Hathway Cable & Datacom — I am complaining about poor service provided with no internet

R Rebecca Thomas from Powai, Maharashtra

I am from bangalore. I have taken a plan from hathway broadband.. Person came and installed the router from past three days my internet has not started every day and night i call customer care they say after two hours it will work always I am really fed up i have taken scheme of three month broadband plan. Hathway service in bangalore is very poor they don't resolve issues and help us with their service. I kept hope from past three days but no solution as person who installed says call customer care and customer care just give time and days Very disappointing +1 photos Was this information helpful? No (0) Yes (0)
Apr 24, 2020 Complaint marked as Resolved Hathway customer support has been notified about the posted complaint. Verified Support Mar 17, 2020 Hathway Customer Care's response Hi, Appreciate you reaching out to us, we understand how inconvenient this could be. Please share your Hathway account number and City, an executive will get in touch with you shortly. Thank you! Hathway Customer Support Team.
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Comments

Prajwalbh

I had requested for upgrade of my broadband plan from 100mbps to 150mbps Hathway received payment of 3006INR on Feb 4th and haven't provided service neither refunded the money and no response from customer care as well.

Customer ID: [protected].

akshay_b15

I have requested for deactivation multiple times. No one is coming back to pick up the modem for the past 1 month. I have received almost 50 plus calls till now to reactivate even though I have requested them that I do not want to reactivate.

Account number - [protected]