Hathway Cable & Datacom — Improper service

GOURAV GOSWAMI

from Kolkata, West Bengal

Address:	Hooghly, West Bengal, 712258
Website:	SELF

Dear sir,
new spectra cable tv network one against a/c no.- [protected] at uttarpara, cont. No.- [protected]. On 28/03/2017 from evening at about 8-30hrs the network is failed showing "technical problems" informed at 09-30pm over ph. To that cable network is not working but extremely sorry to say that person told me, not yet possible for me, tomorrow will be visit and rectified but now not yet rectified at 11-08am. Complained no. Was not given .Today at about 8-30(am) received no-service id[protected]C0563 after informing over ph no.-[protected].Now till 11-30hrs(am) we are now hopeless andmost of the daythey are not paying proper attention ! please look into the matter .
With regards,

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Hathway customer support has been notified about the posted complaint.

Mar 29, 2017

Updated by GOURAV GOSWAMI Dear Sir,
Thank you Sir for necessary actions.
.Sorry to say already notified them but neither yet been rectified nor informed/inquiry/attention to us any from new spectra cable tv network one against a/c no.- [protected] at uttarpara, cont. No.- [protected] till 14-30 hrs although 5 minutes distance by on walk from my house but they are taking Rs.380/- per month against invoice no - 9972 dated 04/03/17. again informed customer care over ph no.-[protected] at 14-15hrs. on date This is for necessary action pls
With regards,

Mar 29, 2017

Updated by GOURAV GOSWAMI Dear Sir,
Neither yet been rectified nor informed/inquiry/attention to us any from new spectra cable tv network one against a/c no.- [protected] at uttarpara, cont. No.- [protected] till 14-30 hrs although 5 minutes walking distance from my house but they are taking Rs.380/- per month against invoice no - 9972 dated 04/03/17. again informed customer care over ph no.-[protected] at 14-15hrs. on date. they are paying not attention till yet(21-45hrs) This is for necessary action pls

Mar 30, 2017

Updated by GOURAV GOSWAMI After all Solve the problem
Dear Sir,
Neither yet been rectified nor informed/inquiry/attention to us any from new spectra cable tv network one against a/c no.- [protected] at uttarpara, cont. No.- [protected] till 14-20 hrs on 30/03/2017 although 5 minutes walking distance from my house.
After disappointing, Called another one known hathway mechanic person to rectified the same only 5 minutes taken to rectified the same at about 14-35hrs and solved the problem after all, trying our best effort !
But astonishing to me that Consumer side don't care attitude with negligence to the general senior citizen customer like me.
Thinking you,
With Regards,
Gour Gopal Goswami
Father of Sri Gourav Goswami