Hathway Cable & Datacom — incapable of setting the new connection or not able to refund the amount also

Address:	Hyderabad, Andhra Pradesh, 500049
Website:	www.hathway.com/Broadband

Hello,

I have requested a new broadband connection on 24th september for the following offer which i received from hathway. Following is the message,

"dasera offer: unlimited broadband (No gb limit) at 25 mbps speeds for rs.1499 in 90 days. Free wifi router & installation. Plz call:[protected] /[protected]"

After a made a call to the hathway & one sales person came for the documents & money. I have paid the amount of rs.1770 which is inclusive of taxes on the same day. The installation people came yesterday and today (26th september & 27th september) and they are saying there is no such plans like 25mb speed with unlimited data & they can't able to do the installation.
Even the sales person is not lifting the phone then i made a call to customer care & they suggest me to launch a complaint to you.

It is really irritating for the customers as we also go to the offices and hearing these newsence once we came back to the room.
Later customer care person suggested me to pay the rs 320 so that they can update it to the new plan. As per the suggestion i maid extra payment of said amount on 14th october & waited for the connection for 3 days with the follow-up to the customer care. After getting to know that the hathway is not capable of setting the new connection to the customers then i asked for the refund of my amount. It has been 14 days since i requested for the refund their is no step moved from the hathway to return the amount even daily followup with customer care. I think hathway should get banned from internet provider's so that no other people face the same issue.

Please revert back my amount of rs 2090.

Below are the details of the sales person & installation people.

Sales person: nagappa
Mobile: [protected]

Here are my details,
Hathway account no: [protected]
Name: rajesh
Mobile: [protected]