[Resolved] Hathway Cable & Datacom — incorrect information provided

abhaa

from Bengaluru, Karnataka

Address:	560076
Website:	Hathway

I am having an issue connecting to vdi and every time i have made a call i have been given incorrect information.

I have made a call today (22nd august 2018) and i have been informed that i am facing this issue because of dynamic ip and i have to pay some extra amount for static ip and they will activate it in an hours.

I called again an hour and customer service agent is telling me that they will activate in 48 hours.

May i know why i have been given wrong information. This has caused me a great loos in my project.

Acconut: [protected]

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Sep 23, 2018

Complaint marked as Resolved

Hathway customer support has been notified about the posted complaint.

Verified Support

Aug 23, 2018

Hathway Customer Care's response Dear abhaa,

We have forwarded your concern to our team, an executive will get in touch with you.

Regards,
Hathway Broadband