Hathway Cable & Datacom — installation not done since 6 days and no proper response

Address:	Hyderabad, Andhra Pradesh, 500098
Website:	www.hathway.com

Hi i have paid 3180 on jan 30 th for hathway connection and promised that i will get the connection same day. My account no is [protected]. I have tried to contact the executive so many times he is not picking up the call and he has given his manager number through whatsapp to contact him, he will answer my questions. I have contacted him, he said within 24 hours it will be installed. This happend for 2 days and third day he is very reckless and asked to take refund by contacting customer care and he cut the call.

I have contacted the customer care and i have explained the whole thing and waited for their response. I have almost beg them but still they are not explaining the process how to get refund/ nor by when it will get installed. As per calls what i have understood is they are not raising any tickets and following up.

When i have tried to mail them [protected]@hathway.net no one is responding and no use. I am tried of this. Can you please take proper action against this service provider