Hathway Cable & Datacom — installed faulty old modem for new connection

Address:

A106, Renuka Tulsi Society, Walhekarwadi road, 411033

Respected sir/madam,

I have taken new hathway broadband connection. I have done complete payment for 1 year. They have installed old faulty mo[protected]dem, that gets disconnected frequently.

I raised complaint number of times, their customer care raise ticket and close it without resolving problem.in my society other hathway connection works fine only problem is with my connection.

Now i am fade up with this issue. Internet is not working since 1day and i am facing same problem frequently since i have taken hathway connection.

Broadband: hathway
Name: gaurav borole
Hathway account number: [protected]
Mobile no: [protected]

Please help me to get this issue resolved or ask them to refund my money i will go for another broadband service.