Hathway Cable & Datacom — Intermittent wifi connection

Address:

500034

The hathway internet (Wi-fi) services are unstable, intermittent and i regret subscribing to hathway for internet services. When the month is approaching its end, i am bombarded with messages to pay the subscription amount.
From the date of payment i am provided with good service hardly for 7 days and then the hathway is at regular course by providing intermittent connection.
When i call up its customer care they take up call and simply say that the issue will be resolved in 24 hrs, in this way in a month i end up calling hathway 3-4 times and this has become a routine whereby the calls to hathway are also charged from rupees 10-15 on one call.

At times even for a day i am not provided connection and when i request them to extend the connection for one day to reimburse the day when connection was not provided they state "we cannot do so". Earlier orders against hathway were passed by hyderabad consumer court where the company had to pay compensation to the complainant.

This is a clear case of cheating public by advertising uninterrupted connection of internet. The company is liable for cheating under indian penal code and is liable to be sued in a court of law.