[Resolved] Hathway Cable & Datacom — internet broadband

Anwesha Bhattacharjee

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra, 400026

I had called for a plan change on saturday. The official customer care number had a customer care executive called chetan (As he named himself) who said that he will hive me an unlimited high speed plan for 3066 for 3 months. And asked me to pay online immediately. I did. I have the receipt.

Till today the plan wasn't changed. I called to ask and got told that there is no unlimited plan for that amount and no such plan change request has been made.

I want my money back. Immediately.

Give my money back immediately. I am tired of calling multiple times and registering complaints on the app. This is a clear case of fraud. Resolve it immediately and return my 3066 bucks.

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Feb 9, 2019

Complaint marked as Resolved

Hathway customer support has been notified about the posted complaint.

Verified Support

Jan 09, 2019

Hathway Customer Care's response Dear Anwesha Bhattacharjee,

We have forwarded your concern to our team, an executive will get in touch with you.

Regards,
Hathway Broadband