Hathway Cable & Datacom — Internet not working

Address:

Pune, Maharashtra, 411037

Hi,
My Internet is not working from past 10 days.I have called customer care for multiple times but still my issue is not resolved.Every time I call customer care they say issue will get resolved within 24 hours but no action is taken in that 24 hours.None of the technical guys have even bothered to call me for problem I am facing.Really pathetic service from Hathaway.Now they are also not refunding my money back for cancelling internet.Customer care guys are saying problem is with your modem none of technical guys have visited to my place.for replacing the modem.
Name - Abhishek Modgi
Account number - 945440
Hathaway internet
If anybody is looking into this please resolve my issue as soon as possible.