Hathway Cable & Datacom — internet not working

Mitrab

from Delhi, Delhi

Address:

Himayatnagar, Hyderabad, Andhra Pradesh, 500060

Account no: [protected]
I'm a hathway customer and i'm facing network issues past 1 month, i have been calling the customer care 3 times every week but they are saying they will solve the issue in 24 hours. But even after several days the issue is not getting solved, i even asked the customer care for the refund but they hanged up the call in the middle.
This is the worst service i have experienced ever, sometimes even if my internet is working o would get a speed of 2-5kbps (25mbps is what they claim). I want an immediate solution to the problem or else i want a complete refund

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Hathway customer support has been notified about the posted complaint.

Verified Support

Oct 28, 2019

Hathway Customer Care's response Dear Mitrab,

Appreciate you reaching out to us, we understand how inconvenient this could be. We have forwarded your concern to our team and an executive will get in touch with you shortly. Thank you

Nov 04, 2019

Updated by Mitrab There are no updates for my problem . I want my refund as soon as possible . I will switch to Act fiber