Hathway Cable & Datacom — internet speed plan 50 mbps actual speed 1.4 mbps max

Ankithathway

Address:

Pune Pimple Saudagar

Note: from complain number hathway can find all my personal information to connect with me to resolve the issue.

I am about to lose my job due their internet quality and speed, paid for 50mbps and getting only 1-4mbps during peak office hrs,

Work from office is allowed but due to hathway, i have to take so much stress and even personal offs

City: pune
Area: pimple saudagar
Plan 50mpbs
Actual : 1-4mbps,

Can't work from home during lockdown due to low speed internet even when paying for 50mbps.

8-10 complaints and 100+ calls in last 1 month about speed issue and connection dropdown everything will be done by them after lockdown.
But yes online renewal payment will be accepted by them.

Below are all compalint details, i have attached screen snap for speed test during the month and today also.

01052020m023976
01-may-2020
In-progress
Sr technical
Complaint
Service
Modem online-host-1- not able to browse
22042020w868405
22-apr-2020
Closed

Fs retention
Request
Customer retention
Customer facing technical issues
20042020w838443
21-apr-2020
Closed

Cc l2_fs tech
Complaint
Speed issue
No packet loss
20042020w831606
20-apr-2020
Closed

Noc l2_fs team
Complaint
Idahd
Speed issue
17042020m790301
18-apr-2020
Closed

Sr technical
Complaint
Speed issue
No packet loss
17042020m787229
17-apr-2020
Closed

Sr technical
Complaint
Speed issue
No packet loss
16042020m771807
16-apr-2020
Closed

Noc l2_fs team
Complaint
Idahd
Speed issue
10042020m677504
10-apr-2020
Closed

Cc billing
Complaint
Billing
Charges/amount dispute
06042020m610203
06-apr-2020
Closed

Sr technical
Complaint
Service
Modem online-host-1- not able to browse
22032020m411920
22-mar-2020
Closed

Sr technical
Complaint
Service
Modem online-host-1- n

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Hathway customer support has been notified about the posted complaint.

Verified Support

May 03, 2020

Hathway Customer Care's response Hi, Thank you for sharing the details with us. Our support team will connect with you to address your concerns soon. Thank you! Hathway Customer Support Team.

May 03, 2020

Updated by Ankithathway As I mentioned, after these many complaints registered officially on your app/web...almost no one contact me (just 1/2 calls) and NO SOLUTION as all for sure.

And yet after your comment its been 24hrs, no one contact me and speed is still between 2 to 4.51 mbps on 03-May-2020 : 8.10pm...