[Resolved]  Hathway Cable & Datacom — irresponsible customer care , stealing data without customer knowledge. cheating & fraudulence

Address:

Chennai, Tamil Nadu, 600100

My account no# [protected]

I took connection on 27th July. On the same day my 2 GB data got sucked when i dint used much. To find out the data leak i have kept my modem switched off the entire day on 28th July, but to my surprise i found 5 GB data got consumed with a usage of 167 Min, How this could be possible when i dint power-on the modem at all . Reached customer care and raised complaint about data mismatch ( ticket#28072018W493978 ) . One named Dinesh who called from Hathway and arguing with me that i have used the data, which is not at all possible when i kept the router off . Asked him to provide my router up-time details and he is not ready to provide and simply closed my ticket asking me escalate wherever i want. It was too arrogant behavior shown with customer . They treat customer as like we are getting service from them free of cost.

It clearly shows how they are cheating the customer and eating customer money . I want Hathway to provide me refund and cancel my connection as this dissatisfaction happened to me in 2 days of new connection. Better i will go with some other provider who keep-up their words and commitments to customer rather than cheating like Hathway.