[Resolved]  Hathway Cable & Datacom — issue with refund

Address:

Hyderabad, Andhra Pradesh, 500079

Hathway customer service has assured me that hathway can provide connection in my area and given me with the link to pay the money.

I have paid rupees 3179/- on 18th december, 2018.

After paying the money, hathway has said that hathway couldn't give me the connection since hathway doesn't provide service in my area and assured me the refund of the money paid by me.

It has been 68 days since the amount has been paid and 54 days since the complaint has been raised.

There has been multiple emails and calls to hathway customer care, i have even appealed to hathway on their official twitter page and i have even visited the hathway office in hyderabd but still i didn't get the refund.

The person at hyderabad head office (Ho) says that customer complaint dealer (Cd) will deal with the issue,
But cd says that he will not look into the issue and ho should look into the issue.

Hathway's customer service is unwilling to resolve the issue, hathway's head office is unwilling to resolve the issue. Hathway's twitter handle doesn't look into the issue. Whom should i approach?

On searching online, i could see that there are many people who are having the refund issues with hathway.

I doubt that either hathway is intentionally not refunding the money or hathway is making interest on the customer money to be refunded.

I would like to say that, hathway has the worst customer support.

Kindly resolve the issue asap