[Resolved] Hathway Cable & Datacom — latency and ping problem and bad customer service | |||
Recently from the past few months i have been getting very high ping on multiplayer games such as csgo for ex. Earlier i used to get around 50-70 on all indian servers and around 5-10 ms on my own citys sv, but now i am getting 150-200 on all indian servers and 50-70 on my own citys server which is ridiculous. The ping is absolutely fine in morning but after 11:30am it shoots up till late night... And the customer service is even worse.. Expect no help from them at all... Very poor customer service and their response time is even worse Was this information helpful? | |||
Dec 18, 2018 Complaint marked as Resolved Hathway customer support has been notified about the posted complaint. Verified Support Nov 17, 2018 Hathway Customer Care's response Dear Iris G Buster, We apologize for the inconvenience. Please share your Hathway account number and location. We’ll get back to you. Regards, Hathway Broadband Nov 19, 2018 Updated by Iris G Buster Hathway account no- [protected], Location- Calcutta I have provided some sreenshots below which are taken at morning around 9:00am and then after 12:00 pm where one can clearly see the difference in the ping and jitter.I used meter.net/ping-test as well as Ookla and you can see the difference ..at morning in ookla i got around 5ms ..but after 12 i got 50ms . This is happening from the past few months and after contacting support they told to wait without mentioning a time peroid within which it will be resolved.      | |||
 2 Comments | |||
Comments
Same Problem(Getting 150+ ping in csgo indian servers) and really the customer service is very bad didnt get any help at all.
Reply
lalith999's reply, Apr 29, 2021
did they give a permanent fix?
Date 29/04/21
From Past 2 weeks im getting 80-90 ping while playing online games such as valorant .I live in Bangalore before I used to get 28 ping on mumbai server now its 85.. it used happen only after 9pm but now(Lockdown in Bangalore from 28th April till 10th may) the ping goes to 85 from 12 pm itself ...Competitive games cannot be played with such high ping ...and the customer care is worst because after raising a complaint they call me twice a day and after describing my problem everytime they call they just tell me that senior technical team will contact me ...and the cycle repeats but the problem never gets fixed
I have done speedtest and ping test on ookla and i get 12 ping in the morning and it goes to 60 on eveings ...The speed too reduces to 12mbps but the plan is for 60mbps
PS. My friend has hathway connection with same plan, he lives 2km away from me but he faces this issue rarely but for me its an everyday problem ...and the thing that pisses me off is that i have paid for 4 months subscription so i cant change ISP...
From Past 2 weeks im getting 80-90 ping while playing online games such as valorant .I live in Bangalore before I used to get 28 ping on mumbai server now its 85.. it used happen only after 9pm but now(Lockdown in Bangalore from 28th April till 10th may) the ping goes to 85 from 12 pm itself ...Competitive games cannot be played with such high ping ...and the customer care is worst because after raising a complaint they call me twice a day and after describing my problem everytime they call they just tell me that senior technical team will contact me ...and the cycle repeats but the problem never gets fixed
I have done speedtest and ping test on ookla and i get 12 ping in the morning and it goes to 60 on eveings ...The speed too reduces to 12mbps but the plan is for 60mbps
PS. My friend has hathway connection with same plan, he lives 2km away from me but he faces this issue rarely but for me its an everyday problem ...and the thing that pisses me off is that i have paid for 4 months subscription so i cant change ISP...
zuhan khan's reply, May 22, 2021
is ur prob fixed?
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