[Resolved]  Hathway Cable & Datacom — legal notice and harassment

I got an sms saying 'legal notice has been sent to user xxxxxxxxx, hathway broadband a/c no. [protected] plz pay immediately rs3338.31 to avoid further legal action. For query cont legal team [protected], [protected]'

First of all, there shouldn't be any pending dues on prepaid plans. Secondly, i haven't had a hathway connection for three years. Thirdly, i had communicated the connection to be cancelled before i left the place. So how is it that i am getting a legal notice now? It's possible that they didn't even cancel the connection so why should i pay for their mistake?

And this isn't the first time i have had this issue with hathway. They tried to overcharge me for a month in bangalore when the data clearly showed no usage (They allowed me to check their records when we had dispute) and around the same time i was at their office another customer had threw a fight and slammed the router and left. It clearly speaks of customer harassment for them to have pushed anyone to a point that he needed to do this. This happened almost 10years ago.

I have lived in different cities and used other operators and this has never ever happened! How is it that its only hathway who sends legal notices to customers for their inefficiency in forgetting to cancel the connection?

And it doesn't seem like i am the only one facing this issue. There are several complaints and comments by others as well. If they don't stop calling / harrassing me, i will be forced to take a legal action.

Also, i got a call from a spam number pretending to be an advocate from delhi high court. This has been happening for few months now and legal notices don't arrive as a form of phone calls from different mobile numbers. One of the recent numbers is [protected] (Reported as spam on trucaller) and he said he name was sandeep sharma while it says adv. Roopchand there. I have reasons to believe that these two cases are related because the scam calls and the sms started around the same time.

Need suggestion from reliable sources on how to take this forward. Please advise.