[Resolved] Hathway Cable & Datacom — legal notice for modem

Viij91

from Bengaluru, Karnataka

Address:	New Delhi, Delhi
Website:	www.hathway.com/Broadband

Hi,
My hathaway account no is [protected]. I was using hathaway prepaid broadband till 2016 mid in noida. I switched job and moved to a different city. The internet connection was disconnected.in june 2017 i got legal to submit modem or pay fine. I replied 3 times and tried to call delhi nodal officer but to no avail. I have those mail chains as evidence. I called customer care but they said it's not their department so they cannot help. Now i am in different city and the modem was collected by the local hathaway dealer/vendor later on but i guess he never updated the authorities. Now i am getting calls regarding legal notice for return of modem. Why?
There is no proper contact details of the concerned department to resolve this issue. It's total harassment on the company's part. 1st of all no proper process no proper information and no contact for resolution but out of blue you just get a legal notice served on email. Is this why people avail service, to be harassed? Is this the company motto?
Still till date i have not been able to resolve it.

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Nov 6, 2018

Complaint marked as Resolved

Hathway customer support has been notified about the posted complaint.

Verified Support

Oct 06, 2018

Hathway Customer Care's response Dear Viij91,

We have forwarded your concern to our team, an executive will get in touch with you.

Regards,
Hathway Broadband

Oct 22, 2018

Updated by Viij91 I was contacted by hathway over the phone and they asked me to pay Rs. 2500/- in order to close the account. Since I do not have any receipt for return of the modem. When I asked them to send and email/ written communication regarding the same, they denied. I need an email stating the same because I do not want to be left out with no proof of money payment for the specific purpose. Please send an email on my registered mail ID or atleast an sms on the registered number. If so I will pay and can close the account.