[Resolved] Hathway Cable & Datacom — made payment of rs. 550 to hathway for internet and still didn't get the net

puneet25071982

from Delhi, Delhi

Address:

New Delhi, Delhi, 110063

My name is puneet grover, i was getting calls since 2 months to reactivate my connection .. and they were giving discount 50 Mbps plan for Rs. 550/month
i payed Rs. 550 on 30th June, On 10th June i received modem and then i checked my plan active was 5 Mbps not 50 Mbps i return the modem and complaint to customer care to change my plan to 50 Mbps since then customer care keep on saying it will take 7 days .. now its more than 30 days .. Also on 20th July i called customer care regarding same issue and they told me you have used connection for 20 days now we cant change your plan ... Then i explained them that how can i use your connection without modem ... Again they took 7 days from me .. they are just making fool .. these are my complaint numbers .
3 july 03082018W591641
10 JULY 10072018W150818
17 JULY 17072018W289745
27 JULY 27072018W163143

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Sep 8, 2018

Complaint marked as Resolved

Hathway customer support has been notified about the posted complaint.

Verified Support

Aug 07, 2018

Hathway Customer Care's response Dear puneet25071982,

We have forwarded your concern to our team, an executive will get in touch with you.

Regards,
Hathway Broadband