Hathway Cable & Datacom — manipulating customers with the new cable trai plans

Address:	Pune, Pune, Maharashtra
Website:	Hathway digital cable

I have been trying to search for specific channel packs on hathway website such as sony happy india pack or discovery pack of rs.8 etc, but i see that hathway has not kept such options open for customers to choose from. Also, they have removed so many sd & hd channels from a la carte which i am not able to select. I am looking for some regional channels here but i don’t see zee marathi or zee kannada channels. A month back i was able to see these channels under same category but not today. We are also not able to talk to customer care pune number as the toll number does not work most of the times. When connected we get the message as the customer care representatives are busy attending other calls and this goes on for next 30 mins or so. Service of this cable company is really upsetting and disgusting. They are also not sure of how the new trai plan works, when asked to their employees. Just hopeless service! Please take action against such service providers at the earliest if they want to survive in today’s fastest growing technology. It’s just matter of time that people won’t be needing their service anymore with other avenues or options available to people.