Hathway Cable & Datacom — mental agony caused

Address:

Chennai, Tamilnadu, 600017

Respected Sir/Madam,

I refer to the above account number of Hathway Cable & Datacom which I had subscribed to in November 2018. At the time of joining I had specifically opted for the connection only for a period of one month. An amount of Rs 400/- towards modem was paid at the time of booking and one month usage charges were paid at the end of one month.

On completion of one month, they failed to take back the modem and were only pestering me to continue with their services. I was compelled to extend the usage of the services in my new premises and a sum of Rs 764/- was collected from me as deposit. However the Hathway guys were not able to connect the line in my new premises and hence i could not use it any further. So my usage was nil in the absence of any connection made by them.

However the Hathway people were more keen to have my account and didn't heed to any of my requests to disconnect their services, take back the modem after returning the amounts due to me.

Finally i got a message which said that a Legal notice has been sent to user Indumathi Sridhar for hathway broadband a/c no [protected] to return the modem and to avoid further legal action. Subsequently when I spoke to them after receiving the legal notice, they had promised to return the amount due to me and regularize. I had sent a mail to them confirming this. Immediately I received a call from there office confirming that they will not be able to refund the sum of Rs 400/- towards modem but would return the amount of Rs 700/- that was due to me. I had suggested that they refund the amount due to me and take back the modem. So far no reply on this proposal.

This has created mental agony and stress in me for no fault of mine and wish to raise this consumer complaint in this august form and restore justice to such mental agony.