[Resolved]  Hathway Cable & Datacom — mental harassment for not processing the refundable deposit

Address:	400097
Website:	www.hathway.com/Broadband

I am a resident of malad east, mumbai and my hathway broadband account no is [protected]. I write with reference to the refundable deposit rs 1000/- which hathway broadband has not paid me since august. Despite numerous calls, requests, pleads and email reminders to the nodal officers and appellate authorities in hathway broadband, the issue is falling on deaf ears. As per the conditions of hathway, i have surrendered the modem hardware against which i am supposed to get refund within maximum 45 days. However, hathway has been delaying things unnecessarily and giving excuses. They had also stooped down to the level of submitting a fake proof of delivery of a demand draft that was raised for refund. I am following up with the sales teams, the customer service team and technical support team (Along with the nodal office) since august first week to give me my refund online back to my credit card or give a credit of rs 1050 to my hathway connection so that i can consume that amount in the next recharge however, their team does not answer the phones and emails that i have been sending them. I am sick and tired of this lethargy in customer service from hathway and i had no other option but to write to the redressal forum..

I therefore urge this respected forum to instruct hathway broadband (Western mumbai office) to immediately pay me the refund amount along with rs 3000/- towards the mental harassment, inordinate delay in resolving the complaint, wastage of time and the forgone interest on the non-refunded amount.

Trust that your good office is vigilant enough to provide me with a favorable resolution.
Thanking you in anticipation.

Regards,
Pushkar