[Resolved]  Hathway Cable & Datacom — monthly break-up bill for 6 months subscription

Address:

560079

Hello hathway team,

I’m an existing customer of hathway with account no. : [protected].in tariff plan: gpon lightening_2 150 mbps with cable network: ganesh vishwa darshan ganesh banglore.

I have paid an amount of rs 9, 196.92 for a period of 6 months.

During discussion of installation, representative had promised me to provide a monthly break up the bill for each month, so that i can claim for reimbursement.

As per instruction, i was asked to reach out customer care and ask for a monthly breakup bill. On surprise, customer care team denied as it’s not at all possible to give monthly bill.

I being a customer, i’m being misguided and was cheated of by taking the money first and then the connection was provided.

Efforts put as a customer:

I have called customer care to connect me to the higher official who can take this issue seriously, customer care is not authorized to connect as they are restricted.
Even then i have called customer care multiple times, they say someone will call back and resolve no one has called back yet.

I have been calling up sales manager in my region every day to sort this issue. Sales manager is trying to follow up with billing team, but they are not responding. (Note: sales manager is helping me but since there is no internal support, even he is unable to help me out)
Impact to customer:

- my organization, do not accept quarterly or half-yearly bills. They need only monthly bills. Hence, if the hathway team won’t give me the monthly bill, i shall be unable to claim the amount paid.
Its bad experience as a customer to follow up with customer care and hatchway team member as they are irresponsible on the service they provide.

Filed a complaint in: http://consumerhelpline.gov.in

Complaint number: 596568

Please help!